Thank you for your interest in the economical and eco-friendly innovative products from Kingdom Biofuel. We trust you will be more than satisfied with any purchase you make with us. However, we understand that occasionally orders fail to meet our customer’s expectations. If you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, as per the terms and conditions established below.
All returns must be requested within 24 hours of receiving your product. All returned items must be in new and unused condition, with all original tags and labels attached, where applicable.
It is the customer’s responsibility to inspect an order upon delivery and contact Kingdom Biofuel immediately if there are any missing or damaged products. Returns must be requested within 24 hours of receiving a product.
To return an item, please call us at (717) 344-5429 to speak with one of our team members. Once your return has been approved, place your item(s) securely back into their original packaging, with your receipt or other proof of purchase, and mail the item to the following address:
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return. A 20% restocking fee will be charged for most returns. The fee will be waived if the return is due to an error on the part of Kingdom Biofuel. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
If you have any questions concerning our return policy, please call us at (717) 344-5429.